DDR BBQ Supply Frequently Asked Questions
Where is DDR BBQ Supply located?
We are located at 14696 US Hwy 62, Garfield, Arkansas 72732. Visit us Tuesday–Saturday from 10 AM to 6 PM Central Time. We are closed Sunday and Monday.
What's the best way to contact you?
Email us at info@ddrbbqsupply.com with any issues or questions. This is the quickest way to reach us.
Do you ship nationwide?
Yes! We ship orders nationwide across the United States. Shipping rates are calculated at checkout based on your location. Please contact us directly if you live in Alaska or Hawaii so that we can provide a custom shipping quote.
How long do items take to ship?
Ship times on most items are 24-28 hours Monday-Friday including Napoleon Grills, Primo, Gozney, rubs, sauces and accessories.
Parts typically take 1-3 weeks to ship.
Custom Grill Grates, Firebox Grates and Metal Signs take 1-2 weeks from date of order to ship. We make these ourselves and they are cut to order.
Myron Mixon Smokers and Old Country BBQ Pits usually take about a week to ship but it can be longer depending on the model. Contact us at info@ddrbbqsupply.com with any questions about ship time for these brands.
Can I place a custom order?
Absolutely. We manufacture custom steel signs, grill grates, and do a wide variety of custom merchandise. Contact us at info@ddrbbqsupply.com with any questions regarding custom orders.
What kinds of products do you manufacture?
We handcraft heavy-duty steel signs, custom grill grates, and BBQ themed merchandise.
What brands of grills and smokers do you carry?
We proudly offer grills and smokers from trusted brands including Myron Mixon Smokers, Napoleon Grills, Old Country BBQ Pits, Primo Grills, Green Mountain Grills, recteq, Halo, Gozney and more.
What qualifies for FREE Shipping?
We offer FREE shipping on most items within the contiguous United States. Items requiring freight shipping are charged based on current freight rates.
Orders are shipped Monday through Friday. Please add items to your cart to view the calculated shipping rate at checkout.
For shipments to Hawaii, Alaska, or Military addresses, please contact us at info@ddrbbqsupply.com for a shipping quote. Shipping for custom orders is calculated on a case-by-case basis.
What items have Freight Charges?
Myron Mixon Smokers and Old Country Smokers ship freight.
Freight shipping costs displayed at checkout are estimates only unless you have contacted us before purchase. If actual freight charges differ, we will contact you with an updated quote. NOTE: It is extremely expensive to ship to Washington, Oregon, Maine, Wyoming, California, New York, Florida and certain other states.
If you would like a freight quote before shipment please email us at info@ddrbbqsupply.com
All freight-related issues must be reported within 24 hours of delivery. We are not responsible for claims or damages reported outside of this window.
What is Your Replacement Policy?
Replacements for damaged or defective items are issued solely at our discretion based on the photographic evidence provided by the customer. Clear, detailed photos must be submitted within the required reporting timeframe for consideration. We reserve the right to determine if a replacement or refund is appropriate.
Contact us at info@ddrbbqsupply.com for any replacement issues or shipping issues.
What Happens if I Cancel an Order?
If you choose to cancel an order, please be aware that DDR BBQ Supply reserves the right to deduct any non-refundable credit card processing fees from your refund. These fees are determined by the credit card companies and payment processors, not by DDR BBQ Supply, and are not returned to us even if a transaction is cancelled. Refunds for cancelled orders will be issued minus any such fees. Refund processing times are not under our control and are determined both by Shopify and your credit card provider. Orders cannot be cancelled once they are fulfilled and you will be responsible for all shipping fees incurred if an order is cancelled in transit.
What qualifies for a discount?
Our discounts apply to most items in store. Discounts (unless specifically stated) do not apply to grills, smokers and custom products.
Please add items to the cart along with your discount code to see what items apply.
What are your Business Hours?
Our operating hours are Tuesday through Friday, 10 AM to 6 PM Central Time. We are located at 14696 US Hwy 62, Garfield, Arkansas 72732. We are located in Northwest Arkansas.